This form is for completion by Turner Engineering’s customer, not by the end user. If you are the end user, please call your installing contractor first and request they attend site to ensure the fault is a manufacturing defect and not installation or user related.
For COD accounts we will require credit card details PRIOR to attending your job. A call out fee will be charged to this credit card. No charges will occur for work carried out that falls under the manufacturer's warranty terms and conditions, and a full refund of the call out fee will be provided. All work carried out that does not fall under the manufacturer's warranty will be charged at Turner Engineering’s standard rates.
Note that serial numbers, model numbers and full date of install (DD/MM/YYYY) are required prior to service call out.
Please endeavour to provide as much information as possible to ensure the quickest possible response.